Terms & Conditions

PCFIXER is a trading name of Australian IT Systems & Services Pty Ltd.

No Fix – No Fee Policy

Our No Fix No Fee policy means that if the technician does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.

Caveats

However, if the technician is able to fix the problem or make the repair, but is only prevented from doing so because the customer requests the technician not proceed with the work, then the customer is charged for the technician’s time spent to that point.

However, if the technician is able to fix the problem or make the repair, but is only prevented from doing so because the customer does not own the required software or is unable to provide the product key, then the customer is charged for the technician’s time spent to that point.

If the technician provides a diagnosis of the failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the technician’s time spent to that point.

The policy does not apply to work related to data recovery, as we may not be able to recover any or some of the data but will have spent time attempting to recover data.

The No Fix No Fee policy does not cover computer virus or spyware problems. Work to remove viruses or spyware is always chargeable regardless of the outcome, as some infections are not recoverable.

The policy does not apply to cases where the device has been determined to have been damaged by a power surge from lightning.

The policy does not apply where a technician is prevented from repairing a customer’s issue because of events beyond his or her control or external sources. For example, if a customer has no internet and, after fault diagnosis and testing, it is determined that the Internet Service Provider has current outages affecting the customer’s internet.

Data backup policy

It is the customer’s responsibility to have a current backup of all data on the device being repaired. If the customer does not have a current backup, the technician may try to create a backup of the data prior to doing any repair work, but will not be held liable for any loss of data if the backup fails or is unable to back up all of the data.

Release of Liability

CLIENT AGREES TO RELEASE AND HOLD HARMLESS AUSTRALIAN IT SYSTEMS & SERVICES, ITS AGENTS AND SERVICE REPRESENTATIVES FROM ANY AND ALL LIABILITY ASSOCIATED WITH THE PERFORMANCE OF SERVICE OR THE PROVISION OF PARTS, AND ACKNOWLEDGES THAT AUSTRALIAN IT SYSTEMS & SERVICES OFFERS NEITHER AN EXPLICIT NOR IMPLIED WARRANTY OR GUARANTEE FOR THE SERVICES PERFORMED OR THE PARTS PROVIDED, OTHER THAN THE MANUFACTURER’S WARRANTY.

Further

1. CLIENT acknowledges that due to the nature of the services being performed, there is a potential risk of damage or loss including, but not limited to, damage to CLIENT’s office, home, business computer hardware, cabling, hubs, routers, switches, peripherals, accessories and furniture, as well as potential risk of damage, corruption or loss of computer software, applications, data and data storage media.
2. CLIENT agrees to release and hold harmless AUSTRALIAN IT SYSTEMS & SERVICES from all liability for damage or loss, as well as any incidental or consequential material or financial damage or loss that may result from the actions of AUSTRALIAN IT SYSTEMS & SERVICES, its agents or service representatives.
3. CLIENT grants AUSTRALIAN IT SYSTEMS & SERVICES, its agents and service representatives, permission to physically access CLIENT’s home or office property where CLIENT’s computer system and/or network reside.
4. CLIENT grants AUSTRALIAN IT SYSTEMS & SERVICES, its agents and service representatives, access, security rights and permission to open, view, modify, edit, delete or otherwise manipulate CLIENT’s computer software, applications, data and data storage media, including but not limited to the computer operating system, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT’s computer system or network.
5. CLIENT grants AUSTRALIAN IT SYSTEMS & SERVICES, its agents and service representatives, access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals and accessories necessary to perform said services.
6. CLIENT grants AUSTRALIAN IT SYSTEMS & SERVICES, its agents and service representatives, permission to perform modification to CLIENT’s home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling, cutting through or disassembling furniture, floors, walls, carpet or trim, laying and removing cabling and devices, including affixing cabling and devices to furniture, walls, floors or trim using nails, screws, staples, hangers or plastic ties.
7. CLIENT grants AUSTRALIAN IT SYSTEMS & SERVICES, its agents and service representatives, permission to install hardware in CLIENT’s computer and/or network, including but not limited to processor chips, memory chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables and any other hardware requested to be installed by CLIENT.
8. CLIENT grants AUSTRALIAN IT SYSTEMS & SERVICES, its agents and service representatives, permission to download and/or install software on CLIENT’s computer and/or network, including but not limited to virus scanners, diagnosis and repair utilities, drivers, libraries and software requested to be installed by CLIENT. AUSTRALIAN IT SYSTEMS & SERVICES does not check for licensing compliance for any software provided by CLIENT to be installed on their computer systems. It is the responsibility of the CLIENT to have proper licensing for any software provided. AUSTRALIAN IT SYSTEMS & SERVICES reserves the right to refuse to install any software for which proper licensing cannot be demonstrated.
9. AUSTRALIAN IT SYSTEMS & SERVICES strongly advises CLIENT to safeguard critical data by backing up said data prior to any services performed by AUSTRALIAN IT SYSTEMS & SERVICES. Unless specifically requested and provided as a paid service by AUSTRALIAN IT SYSTEMS & SERVICES, CLIENT is responsible for any backup, archiving or protective storage, as well as restoration if required, of CLIENT’s data.
10. CLIENT also agrees they will not actively solicit work from any of AUSTRALIAN IT SYSTEMS & SERVICES’s contractors or employees for computer related services without the prior approval of AUSTRALIAN IT SYSTEMS & SERVICES. This agreement shall remain in force for one year, beginning with the date of CLIENT’s last completed service with AUSTRALIAN IT SYSTEMS & SERVICES. This agreement includes all geographic locations where AUSTRALIAN IT SYSTEMS & SERVICES’s clients reside. AUSTRALIAN IT SYSTEMS & SERVICES is a provider of billable on-site services and does not offer or provide telephone technical support. Neither the signing of this agreement nor the performance of services by AUSTRALIAN IT SYSTEMS & SERVICES implies availability of telephone technical support. This document constitutes the entire agreement between the CLIENT and AUSTRALIAN IT SYSTEMS & SERVICES. No other agreement, whether verbal or written, shall be in effect except if agreed to and authorised in writing.

The laws of the Commonwealth of Australia shall govern this contract. Any dispute concerning this agreement shall be heard within the Commonwealth of Australia. By requesting services from PCFIXER or Australian IT Systems & Services Pty Ltd, the CLIENT acknowledges that he or she has read, understands and agrees to the terms of this Payment Terms and Release of Liability Form, which is kept on file at the offices of AUSTRALIAN IT SYSTEMS & SERVICES in Stafford Heights, QLD.